Which? responds to flight cancellations affecting passengers in Italy

Rory Boland, Editor of Which? Travel, said:

“It’s positive that more airlines are doing the right thing by offering passengers refunds and rebooking options, but people who flew before these cancellations out of fear of losing their money may now be concerned that they will be left stranded in a country that’s in lockdown if their return flight has been cancelled. 

“Airlines that have cancelled flights from Italy must urgently inform passengers trying to get home how they will be supported while in the country, and then swiftly put them on alternative return flights – with other carriers if necessary.”