Gareth Shaw, Which? Money Expert, said:
“The Financial Ombudsman provides a crucial outlet for consumers who feel they’ve been treated unfairly by the companies they conduct their financial affairs with.
“It’s imperative that consumers have faith in the service’s ability to deliver a fair, consistent and timely judgement on their complaints. This independent review is therefore welcome, and we expect the Ombudsman to swiftly address any issues that it finds.”