Adam French, Which? Consumer Rights Expert, said:
“Ruthless scammers will try to exploit a crisis like the collapse of Thomas Cook in any way they can, so it is good to see the CAA taking swift action to shut down this suspicious activity.
“We have also found evidence of fake refund websites attempting to fleece customers, so we would urge people to only use the dedicated refund website and not to turn to alternatives.”
Notes to editors:
- Further advice for Thomas Cook customers is available here: www.which.co.uk/thomascook
- Full story: Scam alert: Beware fake Thomas Cook refund websites
- Link to CAA: thomascook.caa.co.uk/refunds/