Adam French, Consumer Rights Expert at Which?, said:
“Following BA’s abysmal handling of this recent disruption, the knock-on effect of these strikes will come as a blow for passengers who may now have their flights disrupted at short notice.
“BA must ensure it is proactively informing passengers of their rights to claim compensation of as much as €600 (£536) and reasonable out of pocket expenses, as well as offering them alternative flights or refunds when appropriate.”
Notes to editors:
- A European Court of Justice ruling in October 2012 stated that airlines should compensate passengers if they’re denied boarding because of a strike, after the strike takes place. For more information, visit: https://www.which.co.uk/consumer-rights/advice/ive-had-a-flight-delay-due-to-a-strike-can-i-get-compensation
- For more on flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation