Adam French, Which? Consumer Rights Expert, said:
“These new restrictions will cause massive travel disruption and chaos, leaving many peoples’ festive plans in tatters. If you’ve forked out on money for a train ticket and have to stay put you should be able to cancel the trip and get your money back.
“Rail operators should be as accommodating as possible by allowing passengers the flexibility to use tickets or issuing them refunds if they can’t travel at another time.”