Natalie Hitchins, Head of Home Products and Services at Which?, said:
“Customers of Green Network Energy and Simplicity Energy will understandably be concerned about what this means for their energy supply and their bills, especially those facing financial difficulties due to the pandemic. There is no need for customers to worry about their gas or electricity supply though, as this will continue as usual while the regulator appoints a new provider to take over.
“We would recommend customers take a meter reading as soon as possible to ensure their bills are accurate. Customers are not obliged to stick with the supplier Ofgem chooses though, so once the new supplier has contacted them, they should consider shopping around to see if a better deal is available, for both price and customer service.”
Notes to editor:
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier for you.
- Which? calculates that a medium user (using 12,000kWh gas and 2,900kWh electricity per year) on a dual-fuel default tariff at the level of the current price cap could save up to £168 per year by switching to the cheapest deal on the market. Based on widely-available tariffs available across England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 13th January 2021.