Which? responds to HSBC and TSB IT glitches

Gareth Shaw, Which? Money Expert, said:

“Yet again customers are being failed by bank IT glitches, causing huge inconvenience as millions of people are shut out of their accounts on payday.

“Customers can incur fines, penalties and fees when they’re not able to access their finances, so the banks must offer compensation to all those affected.

“These IT failures have become alarmingly common, so banks must invest to ensure their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”

Statement