Which? responds to latest BA strikes announcement

Adam French, Consumer Rights Expert at Which?, said:

“It is vital British Airways takes every possible step to minimise disruption by informing passengers likely to be affected and offering refunds or alternative transport as required by law in the event of cancellation – if necessary, on other airlines. Many affected passengers may also be eligible for compensation as these strikes are led by airline staff.

“A Which? survey found BA is the airline most likely to leave customers disappointed when they complain about problems with delays and cancellations, so we would expect the airline to up its game to deal with any fallout caused by the strike.”