Natalie Hitchins, Which? Head of Home Products and Services, said:
“Switching is by far the best way for consumers to avoid rip-off energy tariffs, so it is really worrying to see such an increase in switching complaints including problems with bills and delayed refunds – which can leave customers out of pocket.
“The regulator now needs to deliver on its automatic compensation proposals so that companies have an incentive to get it right first time and consumers are not put off switching – given they could potentially save more than £300 a year.”
Notes to editor
- Which? calculates that a medium user (using 3,100kWh gas and 12,000kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the price cap could save up to £358 a year by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 10 April 2019.
- The results of Which?’s latest energy satisfaction survey can be found here: www.which.co.uk/energy-table
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.