Rory Boland, Which? Travel Editor, said:
“Despite government guidance against UK holidays, we’ve found some of the biggest holiday cottage rental sites using unfair and unclear terms and conditions to refuse customers refunds for cancelled trips.
“The CMA has already announced an investigation into this sector and it must be ready to take firm action against any company acting unfairly, so holidaymakers are not left out of pocket for cancelled holidays”.
Notes to editor
The government’s coronavirus FAQ is available here: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do