Natalie Hitchins, Which? Head of Home Products and Services, said:
“The rollout of smart meters has been plagued with problems – our research found that for almost six in 10 of those we surveyed who had switched energy supplier since they got smart meters, either their smart meter, their in-home display, or both stopped working.
“These latest figures show suppliers have a mountain to climb, given that only a quarter of meters are operating in smart mode. All parties involved should be focusing their resources on ensuring the rollout delivers on the promise to bring greater convenience and a more competitive energy market – not just hassle and soaring costs for customers, funded by their very own bills.
“The Government needs to work with industry and consumer groups to ensure people are getting the maximum benefit from smart meters at the minimum cost.”
- BEIS Smart Meter Statistics Quarterly Report to end December 2018.
- Which? surveyed 2,910 members of the GB general public who have smart meters. This was part of the broader energy companies online survey of 8,000 members of the public in September 2018.