Alex Hayman, Which? Managing Director of Public Markets, said:
“The appalling disruption over the past year has had a devastating impact on passengers’ lives – leaving almost half of commuters feeling stressed and trust in the industry chronically low.
“If the Government’s rail review is to restore trust in the system, it must listen to the concerns of these passengers, which have too often been an afterthought. The industry should not wait to make improvements and should roll out automatic compensation across the network so all passengers get the money they are owed for delays and cancellations.”