Which? responds to latest ORR punctuality statistics

Neena Bhati, Which? Head of Campaigns, said:

“These figures show major delays and cancellations have hit an 18-year high, causing huge suffering for passengers in their family and work lives and leaving trust in the industry at appallingly low levels.

“The rail review has some big questions to answer and it’s vital that passengers benefit from these reforms as quickly as possible. The review must introduce universal automatic compensation so passengers don’t have to fight to get the money they are owed for delays and cancellations.”

Notes to editors