Which? responds to latest restrictions on travel affecting UK passengers

Rory Boland, Which? Travel Editor, said:

“Airlines have been struggling to deal with the sheer volume of inquiries from people who are understandably worried about their travel plans, and this situation is set to become worse as a result of the government’s warning against travel to parts of Spain.

“Passengers desperately need information and clarity, so EasyJet deserves credit for waiving its flight change fee on all bookings – an example other airlines should immediately follow.

“All airlines must respond rapidly to this developing advice from the government, to avoid a repeat of the situation that saw people stranded in Italy. The CAA must also monitor the situation closely to ensure airlines are fulfilling all their legal obligations to passengers when flights are disrupted.”

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