Peter Vicary-Smith, Chief Executive of Which?, said:
“The last twelve months have exposed the serious lack of leadership in the industry. But passengers are sick of finger pointing and simply want to be able to rely on their train service.
“Ensuring the rail system works in the future is important, but this much needed review cannot be used as an excuse to delay real action to improve passengers’ experiences on the trains today.
“It is vital that when services fail to deliver, particularly when they are as catastrophic as we have seen in recent months, passengers have a regulator that champions them and those responsible are held to account.”