Rory Boland, Editor of Which? Travel, said:
“LoveHolidays has been one of the worst culprits when it comes to failing to refund customers for coronavirus cancellations. While it’s right that the regulator has stepped in, customers – who are legally due a refund within 14 days – will be angry that having already waited months the CMA is allowing the online travel agent to delay these refunds for several more months.
“LoveHolidays is one of countless holiday operators that have let customers down on refunds this year, highlighting the need for widespread reforms across the travel industry.
“The government must look at measures to ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority – which has been unable to take meaningful action against airlines holding up the refund process by withholding money from holiday companies – must be given stronger powers.”