Which? responds to measures tackling rail jargon

Alex Hayman, Which? Managing Director of Public Markets, said:   

“This is a welcome step towards banishing Britain’s outdated and confusing train ticketing system to history.

“The industry, government and regulators should work together to ensure passengers benefit from these changes as soon as possible. They should also press ahead with other measures such as smart ticketing which should remove some of the difficulty in navigating an overly complex system.”

Statement