Which? responds to new GTR timetable delays and cancellations

Alex Hayman, Which? Managing Director of Public Markets, said:

“Given the scale of changes to the timetable, these disruptions were foreseeable and train companies should have been better prepared for the cancellations and inconvenience customers have endured.

“They must now do all they can to minimise the impact of disruption on their passengers by ensuring timetable changes are communicated clearly and delivered on time.

“Anyone with a ticket for a journey that has been disrupted or cancelled should make a claim to recover any compensation they are entitled to.”