Gareth Shaw, Head of Money at Which?, said:
“It is vital that a long term sustainable ‘no-blame’ reimbursement pot for scam victims is established quickly, and it should be collectively funded by the banking industry.
“However, it must not lead to banks directly passing fees on to their customers, who shouldn’t be left footing the bill for this crime.”
Notes to editors
- Which? was one of the representatives on the APP Steering Group