Peter Vicary-Smith, Chief Executive of Which?, said:
“While the introduction of Delay Repay 15 will provide some relief to passengers in the north who have suffered months of unacceptable delays, it fails to address the difficulties many passengers tell us they face in actually claiming compensation.
“Northern rail should now go further and make compensation automatic for all passengers so they aren’t having to jump through hoops to get what they are owed.”
Notes to editors:
- Which?’s guide to train delay and cancellation rights and how to claim compensation can be found here: which.co.uk/consumer-rights/l/train-delays
- To report your delays, packed trains and cancelled journeys to Which? visit: which.co.uk/trainpain