Which? responds to Npower price rise announcement

Alex Neill, Which? Managing Director of Home Services, said:

“This is the third price increase announcement in quick succession with the rest of the Big Six expected to follow suit. People who thought that the price cap would protect them from rising bills will be bitterly disappointed by these hikes.

“We would urge all energy customers to take the power back into their hands by switching and securing a better deal before the new cap comes into effect in April. While there are fewer cheap deals on the market than a year ago, by switching today you could choose better customer service and potentially save almost £300 a year compared to the forthcoming price cap level.”

Notes to editors

  • Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
  • Which? calculates that a medium user (using 3,100kWh gas and 12,000kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the April price cap could save up to £280 by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 11 February 2019.
  • Npower finished joint 27th out of 30 suppliers in Which?’s latest annual energy survey: https://www.which.co.uk/reviews/energy-companies/article/best-and-worst-energy-companies/which-energy-survey-results