Rocio Concha, Which? Director of Policy and Advocacy, said:
“Online scams have soared since the start of the pandemic and this is now one of the most prevalent types of crime affecting UK consumers. Scam victims suffer devastating financial and emotional harm, yet online platforms are failing to prevent criminals operating on their sites, despite having some of the most sophisticated technology in the world and being well-placed to stop them.
“The Financial Conduct Authority, businesses, consumer groups, City of London Police, the Governor of the Bank of England and many MPs all agree that urgent action is required. That means fraud, including paid-for scam adverts, must be included in the government’s Online Safety Bill. It is vital that the government seizes the opportunity to act now.”