Rocio Concha, Which? Director of Policy and Advocacy, said:
“With millions of consumers trapped in broadband and mobile deals and facing unpredictable mid-contract price hikes this Spring, it’s unacceptable that customers are also experiencing so many issues with their provider.
“From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life. That’s why it’s absolutely essential that firms actively monitor and improve their customer service standards to ensure they meet consumers’ needs and offer value for money.
“Which? is also calling on all providers to do the right thing and cancel 2024’s above inflation price hikes. Ofcom should use their upcoming review to finally ban unpredictable mid-contract price hikes that harm consumers and undermine competition. Consumers need to know exactly how much their contract will cost when they sign up.”