Rocio Concha, Director of Policy and Advocacy at Which?, said:
“It is important that Ofcom holds phone and broadband providers to account and ensures they live up to the Fairness for Customers commitments they made in 2019.
“In a time where being connected is more important than ever, providers need to take their commitments seriously and do more to meet consumers’ expectations – particularly on customer service, pricing and ease of changing contracts.
“Our recent surveys on the best mobile phone and broadband providers showed some of the largest companies continue to fall short. Anyone who is unhappy with their provider or worried about paying too much should shop around as huge savings can be made by switching to a cheaper tariff – especially if you are out of contract.”
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Notes to editors