Natalie Hitchins, Which? Head of Home Products and Services, said:
“Switching supplier should be a quick and easy process, with minimum disruption to the customer. But mobile customers are often put off by having to jump over hurdles to switch providers, even if they could get a better deal somewhere else.
“The introduction of text-to-switch is a step in the right direction, and we welcome the ban on customers having to pay for old and new services at the same time. However, we are disappointed that the regulator hasn’t taken steps to ensure that customers’ new providers handle the switching process, as is the case in the energy market.”