Natalie Hitchins, Which? Head of Home Products and Services, said:
“With the cost of living soaring, it’s vital that consumers most in need of support are able to access fair deals that are right for their needs.
“Social tariffs can make a real difference, but woefully low levels of awareness and take-up indicate broadband providers could do more to publicise these deals. Companies must do much more to promote them and make it straightforward for customers to sign up. Providers without social tariffs should consider the support they are providing low income households and whether they can do more.
“If you’re not eligible for a social tariff, it’s worth shopping around or haggling for the best deal, especially if you’re out of contract. Our research has found that haggling with your current provider or switching deals could save you hundreds of pounds a year.”
Notes to editors