Which? responds to Ofgem data showing record numbers of people switching energy supplier

Natalie Hitchins, Which? Head of Home Products and Services, said:

“Switching is the best antidote for customers looking to avoid expensive energy tariffs and bad customer service, so it is encouraging to see record numbers of people moving to a new supplier.

“With almost a million energy customers having suffered the inconvenience of a supplier going bust in the last 18 months, the introduction of Ofgem’s more stringent entry checks are long overdue. To encourage even more people to switch, the regulator needs to ensure that consumers can have confidence that their new supplier is financially sustainable and will provide them with the service they deserve.”

Notes to editor

  • The latest Ofgem switching figures show that in March 2019:
    • Switches to other electricity suppliers were 403,017 (up 113,451 on Feb 2019 and up 181,481 on March 2018).
    • Switches to other gas suppliers were 330,297 (up 103,228 on Feb 2019 and up 116,335 on March 2018).
  • Customers looking for cheaper energy deals can compare gas and electricity prices with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.