Natalie Hitchins, Which? Head of Home Products and Services, said:
“Greater checks and transparency are desperately needed to ensure that energy companies are sustainable and deliver customers the service they deserve. People shouldn’t be left waiting many months for credit refunds when their supplier goes bust.
“But it is vital that any new tests don’t stifle innovation or competition between suppliers. The regulator needs to closely monitor energy firms and ensure customers can still switch to better deals offered by companies providing great service.
“People should shop around for the best energy deal for them. Those unhappy with the service they are receiving should check the results of our energy customer satisfaction survey to find a better-rated supplier. Those switching could also save around £300 a year.”
Notes to editors
- Ofgem release: https://www.ofgem.gov.uk/publications-and-updates/ofgem-introduces-new-tougher-entry-tests-energy-suppliers
- Which? calculates that a medium user (using 3,100kWh gas and 12,000kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the price cap could save up to £358 a year by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 10 April 2019.
- The results of Which?’s latest energy satisfaction survey can be found here: www.which.co.uk/energy-table
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.