Alex Neill, Which? Managing Director of Home Products and Services, said:
“Consumers find energy switching slow and difficult so introducing automatic compensation for when it goes wrong is welcome.
“The regulator now needs to deliver on its proposals so that companies get it right first time and consumers are encouraged to switch given you can potentially save over £400 a year.”
Notes to editors:
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
- Which? conducted an online survey of 8,937 energy customers in September 2017. It found that 23% of those who found switching difficult said that the process being slow was the main reason.
- Savings are the difference between the priciest Big Six standard tariff and cheapest tariff, based on a dual-fuel tariff available in all regions of England, Scotland and Wales for an average user (using Ofgem averages of 3,100kWh of electricity and 12,000kWh of gas per year), paying by monthly direct debit, with paperless bills. Data is from Energylinx. Prices given are averages across regions, are rounded to the nearest whole pound and correct on 12 June.