Which? responds to On the Beach research revealing £780m of holidaymakers’ cash is locked up in refund credit notes

Rory Boland, Which? Travel Editor, said:

“Holidaymakers have spent more than a year propping up the travel industry as some of the UK’s largest holiday companies have withheld refunds or issued refund credit notes, rather than paying back the refunds customers are legally owed. Millions of rebooked holidays are also due to take place this summer, which customers will want refunds for if they can’t go ahead.

“With little income or government support, travellers risk being exposed to the same widespread lawbreaking over refunds as last summer, and companies that did break the law last year will only have been emboldened by the fact they faced no penalties. Holiday operators must be obliged to offer their customers refunds within 14 days of their holiday is cancelled, while the government must finally step up and offer support to the industry, to prevent holiday companies dipping into the pockets of their customers once again.”

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