Alex Hayman, Which? Managing Director of Public Markets, said:
“There can be no excuse for a repeat of the appalling disruption thousands of people suffered in their work and family lives as a result of this year’s timetable chaos – and passengers will expect this report to be followed by tough enforcement action from the regulator.
“Passengers are tired of finger-pointing when things go wrong – they just want good value train services they can rely on, but if that is to happen it’s clear major reforms are needed.
“As a first step the regulator must be given a clear duty to put passengers first and automatic compensation must be introduced for delays and cancellations.”