Which? responds to Pockit research: “Big banks abandoning poorest customers”
Gareth Shaw, Head of Money, Which?, said:
“Our research shows that consumers in the two lowest household income groups rely on cash the most, but these people are struggling to access this vital payment method through the double blow of bank branch and cashpoint closures.
“Banks should make sure they cater to the needs of all their customers and provide suitable alternatives before they shut their doors – and their customers out.”