Adam French, Which? Consumer Rights Expert, said:
“The PPI scandal was created by the banks but instead of doing all they can to put things right, these institutions have consistently dodged their responsibilities and let their customers down throughout the claims handling process.
“The banks had two years to prepare for the inevitable rise in complaints as the deadline approached, so it is unacceptable that they failed to prepare accordingly and that mis-selling victims could be left waiting for a year to resolve their claims.
“The FCA must make clear to banks that delays of up to a year are unacceptable and ensure they are doing everything possible to minimise these delays for consumers.”