Which? responds to RDG fares reform proposals

Alex Hayman, Which? Managing Director of Public Markets, said:

“Too often rail passengers have had to struggle with a confusing ticketing system so any steps to make the system simpler and easier for them to navigate are a step in the right direction.

“Now that the industry has acknowledged the need for automatic compensation, train companies must roll it out across the network without further delay, so all passengers can benefit and get the money that they are owed.”