Which? responds to Ryanair announcement

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Ryanair’s response may get close to complying with the regulations, but it still smacks of a lingering reluctance to do the right thing by its customers. Its convoluted four-step rerouting policy means passengers face a potential minefield trying to get to their destination when their flight is cancelled.

“The CAA now needs to watch Ryanair like a hawk. It must take firm action if the airline is found to be failing the hundreds of thousands of passengers who have been caught up in this mess.”

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