Alex Neill, Which? Managing Director of Home Products and Services, said:
“Ryanair is still flouting the law and failing to properly inform people of their rights, so it is good to see the regulator stepping in.
“They must ensure their intervention forces Ryanair to immediately change its behaviour and comply with the law. This highlights once again the need for automatic compensation, so that passengers don’t have to jump through hoops to get what they are owed.”