Rory Boland, Editor of Which? Travel, said:
“This latest shift in Ryanair’s refund policy shows blatant disregard for the many customers who have been strung along by the airline while they desperately try to get their money back. Ryanair’s repeated attempts to push vouchers on customers who have been clear that they want the refund they are legally entitled to are completely unacceptable.
“It is time for the CAA to get tough with the many airlines openly flouting the law and those playing fast and loose with the rules. The government must set out how it intends to support airlines so they can meet their legal obligations and refund their passengers.”