Adam French, Consumer Rights Expert at Which?, said:
“Fans worried about being left out of pocket as a result of these games being postponed should be entitled to a refund on their match ticket if they cannot make the new date. Unfortunately it will be harder to get a refund on any travel or accommodation booked for the match, unless these were purchased as part of a package deal.
“If you are unsuccessful in getting a refund for your match from the ticket seller, you can try contacting your credit or debit card provider to see if a chargeback or section 75 claim is possible.”
Notes to editors:
- For more information, visit: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-cancelled-or-postponed-events-can-i-get-my-money-back/
- Customers who pay with a credit card may be able to claim against their credit card company under Section 75 of the Consumer Credit Act. For more information on using Section 75, visit: https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#your-rights-under-section-75
- Customers who pay with a debit card may still get some protection via their bank’s chargeback scheme. For more information on using chargeback, visit: https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback