Which? responds to Solarplicity new customer ban

Alex Neill, Which? Managing Director of Home Services, said:

“Solarplicity finished rock bottom in our annual energy satisfaction survey, with scores of customers complaining about appalling customer service over the phone and online – so it’s right that the regulator is stepping in.

“As millions of energy customers brace themselves for yet another eye-watering set of price hikes, this should also serve as a warning to all firms letting their customers down with shoddy service, billing and payment problems or poor complaints handling that they need to up their game.

“Anyone unhappy with their current provider should look to switch to a better deal – and potentially save around £300.”

Notes to editors

• Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
• Which? calculates that a medium user (using 3,100kWh gas and 12,000kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the April price cap could save up to £348 by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 20 February 2019.
• Solarplicity finished 30th out of 30 suppliers in Which?’s latest annual energy survey.

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