Which? responds to Southern and Thameslink operator Go-Ahead’s compensation update for passengers

Peter Vicary-Smith, Chief Executive of Which?, said:

“This announcement is a stark reminder of the sheer number of passengers whose lives were turned upside down during the timetable chaos earlier this year.

“The firm says it is contacting people affected but it could be doing much more to ensure these customers are not faced with yet more hassle to get the compensation they are owed.

“The Government should introduce automatic compensation immediately for all passengers to get the money due to them when trains are delayed or cancelled.”