Which? responds to Teletext committing to pay £7m in refunds

Rory Boland, Which? Travel Editor, said:

“It’s right that Teletext has finally committed to paying back the millions it owes in refunds, and as some customers have already waited many months, it must now do so without delay. If it fails to uphold this promise, the regulator should not hesitate to take strong action against the company.

“Other holiday companies should take this as a reminder that refunds for any cancellations from the past year, as well any future refunds, should be paid swiftly and within the legal time frame of 14 days. While there is still a chance of further disruption to travel, there can be no more excuses for the kind of lawbreaking on refunds we have seen over the course of the pandemic.”