Rory Boland, Which? Travel Editor, said:
“We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays. It’s hugely concerning that Teletext has not yet paid all outstanding refunds to its customers and it’s still failing to comply with the 14 day period required by law. We welcome the action taken by the regulator to enforce consumers’ rights.
“Teletext is one of many holiday providers that has attempted to shirk its legal responsibilities to refund customers for cancelled trips, highlighting the need for industry-wide reform.
“The government must ensure there are better protections for holidaymakers’ money, while the Competition and Markets Authority must be given stronger powers to take action against companies which break consumer law – including the ability to impose fines if necessary.”
Notes to editors:
Teletext holidays is currently listed as Red on Which?’s Holiday Checker tool: https://www.which.co.uk/reviews/travel-during-covid-19/article/which-holiday-checker-package-holiday-companies-with-the-best-covid-19-flexible-booking-afLUL7D0fytl