Which? responds to the DfT’s Future of UK Aviation report

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Plans to improve the experience for delayed and disrupted airline passengers are welcome. We know from our research that passengers can often then face an uphill battle to get what they are owed when they suffer flight delays and have to jump through hoops if they’re looking to complain.

“The Government should introduce a Transport Ombudsman that all airlines must join to improve the passenger complaints process and ensure that passengers are automatically compensated for delayed and cancelled flights.”