Rory Boland, Which? Travel Editor, said:
“It’s unacceptable that Teletext Holidays has not yet paid all outstanding refunds for cancelled holidays and is still failing to comply with the 14-day period required by law, so the Competition and Markets Authority is right to start court action.
“Teletext is just one of many holiday providers that have attempted to shirk their legal responsibilities to refund customers for cancelled trips, highlighting the need for industry-wide reform.
“The government must ensure there are better protections for holidaymakers’ money, while the Civil Aviation Authority and Competition and Markets Authority must be given stronger powers to take action against companies that break consumer law – including the ability to impose fines if necessary.”
Notes to editors:
Teletext holidays is currently listed as Red on Which?’s Holiday Checker tool: https://www.which.co.uk/