Which? responds to the rising number of people self-isolating amid expected plans to reopen travel

Rory Boland, Which? Travel Editor, said:

“With restrictions easing and cases rising, it’s been suggested that several million people could be required to self-isolate by law this summer – and if they have travel plans booked, most travel providers currently say they will not allow customers to claim a refund. This could leave travellers facing bills of several hundred pounds for trips they can’t take and struggling to get a refund.

“However, the CMA’s guidance is clear that people who cannot travel because they are undertaking mandatory self-isolation should be entitled to a refund. Holiday operators and airlines cannot shirk their responsibility to refund customers who cannot travel for a second summer, so companies must ensure they are offering the option of a refund to customers whose plans are disrupted by having to self-isolate.”


Notes to editors:

1) Best and worst travel insurance – superior cover travel insurance polices listed here include cover for self-isolation.

2) CMA guidance suggests consumers may be entitled to a refund if a contract cannot go ahead due to mandatory self isolation