Alex Hayman, Which? Managing Director of Public Markets, said:
“The report provides yet more evidence that no-one took responsibility for fixing the timetable mess and that blame for the appalling delays, cancellations and lack of information endured by passengers goes right to the top.
“It’s vital that the rail review leads to improvements that put passengers first – ensuring train services are reliable and offer value for money and that there is tough oversight of train companies and those responsible for timetabling and infrastructure.
“After less than a fifth of passengers affected by the recent timetable chaos said they were told about their right to claim for disruption to their journey, the committee rightly backs our long-standing calls for automatic compensation to be urgently introduced across the board.”