Which? responds to TSB’s ongoing IT crisis

Gareth Shaw, Which? Money Expert, said:

“The many TSB customers affected by this chaos will be rightly concerned by the inconvenience that this has caused. Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must deliver on its commitment to compensate for any financial losses caused.

“TSB customers should keep a record of any date they’ve been unable to access their account as evidence and the bank must actively identify those who have suffered through this disruption.”