Rocio Concha, Which? Director of Policy and Advocacy, said:
“These figures show fraud rates in the UK remain frighteningly high and that victims are facing the double blow of being targeted by scammers and then all too often refused reimbursement by their banks.
“If the government is serious about its fraud strategy, the Online Safety Bill must provide meaningful protections against the deluge of online advertising fraud we all face on some of the world’s most popular social media sites and search engines – and it needs to be passed into law without delay.
“The government must also press ahead with plans to make all banks and payment providers reimburse scam victims in all but exceptional cases.”