Adam French, Which? Consumer Rights Expert, said:
“A lack of clarity from the government and holiday companies around refunds has left many consumers confused and desperate for a way to get their money back – creating the perfect environment for fraudsters to operate and prey on victims.
“People should be wary of any unsolicited emails, texts or calls regarding refunds, and instead contact their holiday company directly to request a refund.
“To prevent fraudsters further capitalising on this situation, there must be a co-ordinated approach from the banking, telecoms and tech industries. This must be done in collaboration with the government, who must also end the confusion surrounding travel advice and ensure companies are fulfilling their refund obligations.”