Rory Boland, Editor of Which? Travel, said:
“With countries, including the US, banning travel from the UK and more airlines pulling routes from their schedules, passengers urgently need clear information about their upcoming journeys, the support they will be offered if abroad and plans to ensure they get home safely.
“For anyone whose return flight to the UK is cancelled, it’s rarely a good idea to accept a refund as doing so ends the airline’s duty of care to you. Instead insist on the airline meeting its obligations to get you home on the earliest available alternative flight – with another carrier if necessary.
“The CAA must monitor the situation closely to ensure airlines are fulfilling all of their legal duty to passengers when flights are disrupted, so that we don’t see a repeat of the situation in Italy where passengers were left stranded.”
Notes to editors:
Any passengers who incur additional costs as a result of being rerouted home via an indirect route should retain all receipts to have these costs reimbursed by their airline.
- For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
- For the latest guidance from the CAA, visit: https://www.caa.co.uk/Commercial-industry/Airlines/Guidance-on-consumer-law-for-airlines/